Sennheiser Electronic Corporation
Please download the appropriate repair return form below (This is a PDF document and Adobe Acrobat Reader is required. You can download Acrobat Reader by clicking here).
The information requested in the form can be filled out either electronically before you print the form or afterwards by hand.
Please note:
- Including payment information will speed up the check out process of your repair.
- Warranty repairs are free of charge, but do require a copy of the original sales receipt
- Please provide an email address for us to contact you about your repair
- Cut off the address label at the bottom of the form and attach it to the outside of your shipping box. Include the rest of the form and any sales receipt (in case of a warranty repair claim) with your repair. We recommend using UPS or FedEx so you can track your shipment. Please ensure you keep a copy of the paperwork for your future reference.
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Our receiving personnel will verify the contents of the box against the paperwork you provided and check it into our system.
An automated receipt confirmation will be emailed to you. This receipt will contain your repair number should you have to contact us. It is critical to have a correct email address noted on the paperwork for us to be able to contact you!
Our highly trained technicians will test and repair your product.
If you sent in a check or preauthorized us to charge your credit card the repair price listed on the repair request form, we will be able to expedite the service process for you. If no payment has been made, we will contact you.
Your product will be sent to you via UPS ground, unless you opted for a faster return method at extra cost to you.
An automated shipment confirmation complete with UPS tracking number will be emailed to you the day your product leaves.