RF Services
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New exclusive services - to get you up, and keep you running.
Sennheiser wireless products have been engineered to high standards and are respected worldwide for
product excellence and reliability. Furthermore, when you choose Sennheiser hardware, you also get
expert service and professional support from a company that cares. Please feel free to contact us
with any question you may have, and be sure to read about the support and services we offer by
downloading the information packet.
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Performance Guarantee
Each Sennheiser RF component and system includes a two year warranty. In
addition to this warranty, we now offer a Performance Guarantee for new purchases. Sennheiser will
retune or replace any system operating below 698 MHz that is made illegal to operate by an eligible
licensee by any FCC rule changes that become effective within the warranty period. This new safeguard
is exclusive to Sennheiser.
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Enhanced Assistance
Enhanced Assistance service may be purchased with new system purchases up to
16 channels. Sennheiser will review specified equipment list, coordinate the frequencies for the system for
a fixed location, and provide factory setup and testing before shipping. See Sennheiser Services Price
Sheet, Item # S-EA.
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Large System Consultation
This advanced service is for new system purchases greater than 16 channels.
Sennheiser will perform a review of intended venue blueprints, system design, component list, frequency
coordinate the system for a fixed location, and provide factory setup and testing before shipping. See
Sennheiser Services Price Sheet, Item # S-LMC.
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Spectrum Sweep Consultation
Large system design assistance that includes an on-site spectrum sweep, complete
analysis, and a comprehensive written report. Based on this report Sennheiser will design the system, provide
component list, frequency coordinate the system for a fixed location, and provide factory setup and testing of
the new system before shipping. See Sennheiser Services Price Sheet, Item # S-SSC.
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Platinum Service
For multi-venue campuses, properties, or major tours. Sennheiser will provide
complete and continuing design assistance, annual on-site frequency sweep, new purchase coordination, annual
wireless system maintenance, and free on-site service and repair for critical issues. A critical issue means
that the system is down, production cannot be conducted, or the customer is experiencing continual failures
as a result of the issue. Please contact your Sennheiser representative for quotation.
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Rack 'n' Roll
Sennheiser now offers the service of installing Sennheiser RF wireless systems
into rack cases, providing a turn-key solution shipped directly from the factory for an 8-system rack or a
16-system rack. Price includes the rack case, Enhanced Assistance service, and integration of the wireless
systems into rack but not the cost of the wireless systems. See Sennheiser Services Price Sheet, Items
# S-8SR and # S-16SR.
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